How to Pre-order
What does pre-ordering mean?
Get early access to next season’s pieces, securing the must-have items everyone will be talking about. Pre- ordering your items enables you to secure your pieces before they become available for purchase. This is how you avoid the most tragic tale in fashion: the story of the dress that sold out before you bought it.
How do I pre-order?
Look for items marked ‘PRE-ORDER’ and simply add the styles you love to your Shopping Bag and proceed to Checkout as usual.
How do I pay for a pre-order?
Once you have finalized checkout, you may choose between the following payment options: full payment immediately via your credit card, or payment upon receipt to our courier.
When will my pre-order arrive?
We will ship your pre-order pieces as soon as they become available. As soon as your pre-order has been sent, you will receive an email with the tracking details. Please note that when purchasing a pre-order piece, any items from our current collection in your Shopping Bag won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any current pieces sooner, we’d suggest placing a separate order.
Why do I need to select a shipping option for pre-orders?
Once your pre-ordered item is ready to be delivered, we’ll send it with the shipping option you selected at checkout. We’ll also email you once your order is on its way, so you can track its progress and know when it will arrive.
Can I change or cancel a pre-order?
Once your pre-order has been placed, you cannot make any changes to it. We suggest contacting our Customer Care team in this case and canceling your pre-order. Once your pre-order has been cancelled, you may place a new one.
If you change your mind and decide to cancel your pre-order, please contact our Customer Care team and they will cancel the pre-order for you. The email to which you must send your cancel request is email@example.com. Please bear in mind, once you receive email confirmation from us that your order has been shipped, you can no longer cancel your pre-order.
Can pre-ordered items be returned?
If you’re not satisfied with your purchase, you can return or exchange your pre-order within 7 days of receipt with a full refund if you have met all the requirements. Simply fill out the form that we have enclosed in your box and along with the item(s) you wish to exchange, ship it back to us in the original packaging. For more detailed instructions regarding returns/exchanges, please refer to the Customer Service section on our website.